Tenants

Our aim is to find you the perfect property to suit your requirements with the minimum of hassle.

Finding a property

The first step is to contact us to provide brief details about yourself and about the accommodation you require. We then search our database for suitable properties for you to view. If not urgent, we log your details so that we can contact you as suitable properties become available. It is wise to start looking about a month before you wish to move, as the nicer properties are viewed and reserved quickly. Our tenancies are granted for a minimum term of 6 months, which may be renewed if all parties are in agreement.

• To view our selection of available properties to let please click on ‘Property Search’ on the left
• To register your requirements please click on ‘Contact Us’ on the left.

Please note that for your safety and peace of mind:
• All of our managed properties are Gas Safe certificated, and inspected for electrical safety, and furniture fire safety
• All Tenancy Deposits (bonds) are held in accordance with the Deposit Protection Regulations.

Viewings
Viewings will be arranged at times to suit you, including evenings and weekends, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have.

Reserving the property
Once you have decided on a property, you will need to reserve it by paying a ‘holding deposit’ (aka ‘reservation deposit’), usually equivalent to two weeks’ rent. Assuming that the tenancy goes ahead, this will be deducted from the monies due before you move in. If the landlord declines to grant the tenancy, it will be refunded less our admin fee. However the deposit will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.

References
As a minimum we will require satisfactory references from your employer (or college), a previous or current landlord, and a credit reference report. We may also require a personal reference, and sometimes a guarantor. We may use the services of an independent referencing company to obtain and evaluate these references.

Rents
Rents are normally quoted calendar monthly, and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account or your landlord’s bank account.

Deposit
A security deposit of a minimum of one month’s rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be informed of which protection scheme is utilized. The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

Fees
We charge a modest fee per applicant to cover administration and referencing costs.

Insurance for Tenants
As appointed agents for more than one insurance broker we are able to offer a variety of insurance policies for both landlords and tenants, including the following –
• Tenant’s Contents
• Landlord’s Contents
Further details are available on request.

Testimonials

I would not hesitate to recommmend Luton Heights letting agency to anyone moving to Luton. I wish you every success in the future, and would be happy to return as your client if need arises. Thank you for making my move painless and actually a pleasant experience. - Robert

I should like to take this opportunity to thank Luton heights for the exceptional service, advice and swift response given over the years as our letting and managing agents. Marsha has been exceptional and deserves the highest praise for her efficiency, patience and good humour. - Mark Flournoy

Thanks for your help so far, one of the reasons we’ve gone for this property is because you’ve been so much more professional than any of the other letting agents we’ve seen, which has been a few.

- Ben McIntosh

We were both very impressed with your straightforward and open approach and we have to say it provided a positive impression of your company. - James and Karen

I was recommended to Luton heights after one of my properties had been empty for 2 months. The same afternoon that I met with Frank the property was let. Their service speaks for itself!"

- Michael

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